At Paw Pads, we want you and your pup to love every delivery. Because many of our products include consumable treats, pet items, and natural grass, the following policy applies.
Toy Box returns
Paw Pads Toy Boxes are final sale once shipped. For safety and hygiene reasons, we cannot accept returns of opened boxes, treats, toys, enrichment items, or accessories.
If your order arrives damaged, incorrect, or with an item missing, please contact us within 7 days of delivery. Include your order number and clear photos so we can review the issue and help with a replacement, store credit, or another appropriate solution.
DFW Natural Grass Pad service
Natural grass pads contain real grass and soil and are locally delivered within the Dallas–Fort Worth area. Because they are perishable, natural grass pads are final sale once delivered.
If there is a problem with your local grass delivery, please contact Paw Pads within 24 hours of delivery with your order details and photos, if applicable.
Cancelling a subscription
You may pause, skip, change, or cancel a Toy Box or DFW Grass Pad subscription before your next renewal or scheduled delivery is processed.
Cancellation affects future orders only. Orders that have already been charged, packed, shipped, or scheduled for local Monday delivery cannot be cancelled or refunded.
Refund timing
If a refund is approved, it will be returned to the original payment method. Processing times may vary depending on your bank or payment provider.
Contact us
For help with a return, damaged item, delivery issue, or cancellation request, please contact Paw Pads through our Contact page.
